All Twin Troller boats are manufactured and shipped from our
facility in Holland,
Michigan. Please review the details below to understand how your order will be
fulfilled and delivered.
*Backorders will be noted on boat model, accessory, or part
pages. Please review product details before ordering.
BOAT SHIPPING & DELIVERY
Boats leave our Holland, MI facility within 7–15 business
days of order completion, with an additional week for transit to your delivery
address. A flat shipping fee of $299 applies to all boat orders, based
on your shipping state.
Carrier: Boats ship via Less-Than-Truckload
(LTL) freight
carriers, such as ABF Freight Lines or Estes.
Delivery: Your boat will be delivered directly to the
end
of your driveway. Please note that delivery does not include assistance moving
the boat.
Documentation: The Manufacturer’s
Certificate of Origin will be included with your boat delivery.
ACCESSORIES AND PARTS
All accessories and parts, including live wells, ship
separately from your boat via
UPS or USPS and typically arrive within 5–10 business days. No signature is
required upon delivery.
TRAILER SHIPPING
Trailers are fulfilled as customer-built kit
trailers and ship directly from
the manufacturer, C.E. Smith. This item generally ships within 7-10
business days of your order being placed. Shipping times may vary based on
vendor product availability.
Carrier: Trailers ship via UPS and arrive in 3
boxes. No
signature is required upon delivery.
Registration: All necessary registration
documentation is
included inside the boxes.
OUTBOARD MOTOR SHIPPING
This item generally ships within 7-10 business days of your
order being placed. Shipping times may vary based on vendor product
availability.
Carrier: Motors and Motor Batteries ship via UPS and
arrive in 2 boxes. No Signature is
required upon delivery.
FACTORY PICKUP
Free factory pickup is available at our Holland, Michigan
facility. Pickup must be scheduled
in advance — please call our customer service team at (877) 882-0099 to arrange
a date and time.
LIMITED WARRANTY
Freedom Electric Marine warrants to the original retail
purchaser of the Twin Troller X10 that the boat will be free from defects in
materials and workmanship under normal use and service.
The hull is warranted for a period of five (5) years from
the date of original retail purchase. The pedal and motor assemblies installed
on the original boat are warranted for a period of one (1) year from the date
of original retail purchase.
This warranty is non-transferable and applies only
to the original retail purchaser. Proof of original purchase is required
for warranty consideration.
This warranty does not cover damage or failures
resulting from improper maintenance, improper storage, neglect, abuse, misuse,
accident, collision, grounding, unauthorized repairs, modifications, normal
wear and tear, cosmetic damage, damage occurring during transportation, or use
of the product in a manner other than intended by Freedom Electric Marine.
Freedom Electric Marine will, at its sole discretion, repair
or replace any part determined to be defective in materials or workmanship
during the applicable warranty period. Warranty eligibility
shall be determined following inspection by Freedom Electric Marine or its
authorized representative.
REPLACEMENT PARTS WARRANTY
Replacement parts sold by Freedom Electric Marine are
warranted only against defects in materials and workmanship for a period of one
(1) year from the date of purchase unless otherwise specified in writing.
This warranty applies only to the replacement part itself and does
not extend or renew the warranty period of the boat or any other
component.
Freedom Electric Marine shall not be responsible for damage
to replacement parts caused by failure, deterioration, corrosion, excessive
wear, improper installation, improper wiring, inadequate electrical systems,
modification, misuse, water intrusion, lack of maintenance, or malfunction of
existing boat components, motors, batteries, wiring, controls, electrical
systems, or other equipment not supplied as part of the replacement part
purchase.
The owner is responsible for ensuring that all associated
motors, wiring, batteries, electrical systems, and related components are in
proper operating condition prior to installation of any replacement part.
Failures caused by excessive current draw, electrical faults, short circuits,
corroded components, defective motors, defective wiring, improper battery
voltage, or other pre-existing conditions are not covered under warranty.
Warranty coverage does not apply to replacement pedal
assemblies, motor controls, switches, wiring, or other electrical components
that are damaged by motors, wiring, electrical systems, or related equipment
that draw excessive current due to corrosion, wear, water intrusion, improper
maintenance, modification, or other pre-existing conditions.
Installation of replacement parts into a vessel containing
damaged, worn, corroded, modified, or otherwise defective components may
void warranty coverage for the replacement part if such conditions
contribute to the failure. Freedom Electric Marine reserves the right to
inspect both the replacement part and associated systems to determine the cause
of failure and warranty eligibility.
The owner is responsible for all transportation, shipping,
handling, and related costs associated with warranty inspection and
service unless otherwise approved in writing by Freedom Electric Marine.
Repair or replacement of defective parts shall be the sole
and exclusive remedy under this warranty. Freedom Electric Marine shall
not be liable for any incidental, consequential, special, or indirect damages,
including but not limited to loss of use, loss of time, inconvenience, lodging
expenses, towing expenses, transportation expenses, lost profits, or other
related costs.
Freedom Electric Marine reserves the right to change,
improve, or modify the design, materials, or specifications of any product
without assuming any obligation to modify or update any product previously
manufactured or sold.
Some states do not allow limitations on incidental or consequential
damages, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state.
